The main task of PROCARD service is to provide our clients with safe and comfortable exploitation of tools, systems and solutions by means of:
- service under and after the guarantee,
- technical support.
Service under and after the guarantee
The team of experienced specialists, technical facilities and verified operating procedures let us ensure complex and professional services under the guarantee and post-guarantee maintenance.
Depending on the type, size and degree of complexity of the solution, we offer service conditions varying in terms of:
- deadlines and methods of notifying about problems,
- time of reaction and remedy,
- scope of remote help desk and works carried out at the client's place,
- procedures for minor modifications,
- procedures for major modifications.
Help desk service provides our clients with a professional assistance in exploitation of the purchased tools, software and solutions. The scope of technical assistance is defined individually, depending on clients' requirements and it covers:
- telephone consultations,
- e-mail contact,
- software update,
- implementation assistance,
- consulting meetings,
- maintenance services.